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Privacy Policy

Last updated: 09.11.2026

1. General provisions

This Privacy Policy describes how EcoVille LLC (hereinafter “EcoVille”, “we”) collects, uses and protects the personal data of visitors to and customers of the ecoville.am website.

Personal data is processed in accordance with the Law of the Republic of Armenia “On Protection of Personal Data”. By using the website and providing us with your data, you agree to this Policy.

Data controller: “EcoVille” LLC
Address: 42-44 Mamikonyants St., Yerevan
Tax ID: 00465627
Email: info@ecoville.am
Phone: 077 777 886, 8801

2. What data we collect

Data you provide

  • Contact and consultation forms (including on the “Contact us” and solar calculator pages): name, email, phone number, subject of the request, message content, preferred contact method.
  • Solar calculator: information about electricity consumption and the property that you enter for the calculation.
  • Job applications (“Career” section): name, contact details, CV and the information it contains.
  • Customer data: system installation address, contract and service data, operational data from the AI monitoring system.

Automatically collected data

  • IP address, browser and device type, pages visited, time and duration of the visit, referring source.

We do not knowingly collect data from persons under the age of 16.

3. Why we use your data

  • To respond to your requests and provide consultations and offers.
  • To design, install, service under warranty and monitor solar systems.
  • To review job applications and contact candidates.
  • To analyse and improve the website.
  • With your consent, to send news, promotions and marketing messages. You can withdraw your consent at any time.
  • To comply with our legal obligations.

4. Cookies and analytics

The website uses cookies and similar technologies.

  • Essential cookies: enable the core functions of the website (e.g. language selection).
  • Google Analytics: helps us understand how visitors use the website. Data is collected in aggregated form.
  • Google reCAPTCHA: protects forms from spam and automated abuse. Its use is subject to Google’s Privacy Policy and Terms of Service.

You can disable or delete cookies in your browser settings. This may affect how some website features work.

5. Sharing data with third parties

We do not sell your personal data. We may share data only with:

  • EcoVille group companies (EcoVille Energy, AREGA, Synex, EcoHeat, the EcoVille app, etc.), to route your request to the appropriate service.
  • Service providers: hosting, email, CRM and analytics tools (e.g. Google) that process data on our behalf under contractual confidentiality obligations.
  • Public authorities: in the cases and manner prescribed by law.

Some service providers (e.g. Google) may process data outside Armenia. In such cases we take the measures required by law to ensure that the data is adequately protected.

6. Retention and security

  • Request and consultation data is kept for up to 2 years after the last contact.
  • Customer contract and warranty data is kept for the full term of the contract and warranty, and thereafter for the period prescribed by law.
  • Job applications are kept for up to 6 months, unless you have consented to longer retention.

We apply technical and organisational measures (SSL encryption, access restrictions, etc.) to protect data against unauthorised access, loss and alteration.

7. Your rights

You have the right to:

  • receive information about the data we process about you and a copy of it;
  • request the correction of inaccurate or incomplete data;
  • request the deletion of your data or the cessation of its processing;
  • withdraw your consent at any time, including for marketing messages;
  • lodge a complaint about the processing of your data with the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia, or in court.

To exercise your rights, write to info@ecoville.am. We will respond within the period prescribed by law.

8. Changes and contacts

We may update this Policy. The new version will be published on this page together with the date of the update. In case of material changes, we will notify you on the website or by email.

For any questions: info@ecoville.am, 077 777 886, 8801.